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Singtel has unveiled iSHIP, an all-in-one platform providing critical satellite-enabled connectivity and digital services for the maritime industry. iSHIP’s integrated services for crew and fleet management allows ship managers and owners greater flexibility and visibility of their resources and operations, enabling better well-being of the crew, vessel safety, and operational efficiency.

Presently, nearly 90% of all goods from finished products to food, fuel, and more are shipped over the seas — with maritime trade volume set to triple by 2050. To keep ships running and global seaborne trade flowing during the pandemic, shipping companies had to rapidly digitalize critical operations such as navigation, power supply, engine control, and cargo management which were traditionally manual tasks while ensuring ship crews stay healthy and safe.

“Our seas are a major mode of global trade and transport. But the pandemic has disrupted global supply chains and shipping operations, driving strained crews — who are more accustomed to traditional or manual processing methods — to navigate fragmented digital resources and applications. iSHIP was specifically designed to address these challenges and provide a versatile solution for shipping companies that are accelerating digital adoption and also have decarbonization and crew welfare high on their agenda. By making it easier for ship owners and operators to procure and steward digital services and resources, they can focus on keeping the world economy running, supporting billions of people who rely on our seas for food, energy and transport,” stated Ooi Seng Keat, vice president, carrier services, over-the-top & satellite, Group Enterprise, Singtel.

Singtel is the only operator in Southeast Asia to attain the highest certification from the World Teleport Association (WTA) for providing customers with the highest quality of security, infrastructure, and operational standards for their communications needs. With the launch of iSHIP, Singtel continues leading the industry in providing connectivity support and more for the hundreds of customers and thousands of vessels sailing the seas at any given time.

End-to-end connectivity for smart, secure and sustainable maritime operations

Currently, ship owners and operators are required to liaise with multiple parties to procure connectivity and digital services or resources. With iSHIP, customers get all their possible maritime digital needs through one point of contact along with access to 24/7 support. Customers can select the combination of digital services they need with the assurance of Singtel’s end-to-end support, from initial provisioning and on boarding; scaling resources on an as-needed basis to resolving any technical; or service issues encountered.

Via iSHIP, ship owners can tap on Singtel’s access to high-throughput satellites orbiting the earth to provision more bandwidth as and when required — anywhere in the world — to power fast and reliable connectivity.

By the third quarter, iSHIP will include teleadvisory services to provide seafarers direct access to a trained medical professional, who can render assistance in situations beyond the skills of the medic onboard.

By leveraging the latest in maritime Internet-of-Things (IoT) and data analytics, iSHIP enables ship owners and operators to improve operational efficiency and increase productivity while reducing costs, especially in fuel and operational maintenance. With data from sensors and other monitoring devices, ship owners and captains are empowered to optimize routes, workloads, and enhance quality control and quality assurance. IoT devices also help shipping companies meet the maritime industry’s ambitious goal — set in June last year — to cut carbon intensity of all ships by at least 40% by 2030.

In addition, iSHIP provides advanced protection against malicious attempts along with education and assessment courses for ship crew to improve their cyber hygiene, thus alleviating potential human errors.

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