DKSH has gone live with SAP S/4HANA® in close collaboration with SAP (NYSE: SAP) to automate processes, promote innovation and alter the IT infrastructure, thereby enhancing the Group's digital future-readiness.
The completion of a two-year upgrading project will assist DKSH's digital transformation and goal of becoming the trusted partner for enterprises wishing to expand in Asia. DKSH is divided into four business units: healthcare, consumer goods, performance materials and technology.
SAP Cloud Success Services completed the SAP S/4HANA® implementation using its core knowledge, tools and experience with the technology, as well as DKSH as a long-term business partner. Because of the magnitude of the migration and the complexity of the modification, DKSH needed high levels of dependability, outcome-driven expertise, best practices and personalized services to lead them through the implementation process. Working together with SAP Cloud Success Services on an end-to-end project basis aided DKSH in completing the entire migration with near-zero downtime over the course of one weekend, ensuring service excellence and a positive customer experience.
“DKSH is a shining example of a business bringing together highly intelligent technology, a focus on customer service and a core purpose of supporting the world’s environmental health,” said Paul Marriott, president of SAP Asia Pacific and Japan.
Sam Oh, chief information officer and member of the Executive Committee at DKSH, added: “Data is crucial for DKSH’s success. We rely on processing large amounts of data quickly through platforms that comply with demanding customer service level agreements and strict regulations. We chose SAP to help upgrade our core ERP system to help optimize our operations, get access to higher-quality data more quickly and future-proof the business with automation and analytics.”
Mr. Marriott added that they are proud to help enable DKSH’s greater efficiency and real-time analytics by utilizing SAP solutions implemented by SAP Cloud Success Services.