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In an interview with Telecom Review Asia at Asia Tech x Singapore 2022, Derek Ung, General Manager, Singapore Enterprise Sales, CITIC Telecom CPC, speaks about CITIC Telecom CPC’s commitment as a digital transformation partner to enterprises to delivering high-performance and agile ICT solutions.

Enterprises and industries are undergoing rapid digital transformation to ensure sustainable growth. How does CITIC Telecom CPC assist enterprises on this journey?

To assist enterprises and industries undergoing rapid digital transformation, CITIC Telecom CPC (CPC) launched our Intelligence and Communications Transformation MiiND (ICT-MiiND) strategy. Integrating the latest technologies with innovative ideas, ICT-MiiND is the brain that leads enterprises to successful digital transformation by building intelligence through advanced container technology; together with network, information security, and cloud computing solutions experience. We developed the latest AIOps (Artificial Intelligence for IT Operations) platform, AIOps integrated with the latest technologies like big data, AI, AR, IoT and blockchain. With strong AI capabilities, simple and precise IT operation analysis, and active and comprehensive monitoring, ICT-MiiND integrates business scenarios and human knowledge to develop a self-evolving power that drives dynamic and continuous advancement in digital transformation for our customers.


Can you tell us about CITIC Telecom CPC’s key markets in the Asia Pacific and important partnerships forged?

ASEAN is one of CITIC Telecom CPC’s key markets in the Asia Pacific and the fastest-growing Internet market in the world. With 125,000 new users coming onto the Internet every day, the ASEAN digital economy is projected to grow significantly, adding an estimated $1 trillion to regional GDP over the next 10 years. Following the important policy measures and frameworks like AEC Blueprint 2025, Masterplan on ASEAN Connectivity 2025 and e-ASEAN Framework Agreement, CITIC Telecom CPC places a lot of importance on this market.

Our TrueCONNECT™ Hybrid covers nearly 60 gateways across 50 cities in 19 countries, including 6 in Southeast Asia. These new ASEAN gateways in Malaysia and Indonesia underscore our commitment to ASEAN customers and highlight our continued strong SD-WAN partnership with VMware. These SD-WAN gateways, powered by VMware, follow CITIC Telecom CPC’s ongoing initiatives to anticipate and address demand for innovative, high-performance, and agile ICT solutions in the fastest-growing markets. We are looking at more network gateway deployment in ASEAN to ensure that we deliver the best experience to our customers.

How does CITIC Telecom CPC stand out from competition and drive new value for industries?

In the next 2 years, CITIC Telecom CPC aims to create an innovative and intelligent ecosystem of the future, and hopes to build a more diversified infrastructure and security architecture to enhance automation and collaboration with the ecosystem. With the motto “Innovation Never Stops”, we formulated our comprehensive ICT-MiiND strategy, coupling the latest innovation tools and the capability of leveraging powerful intelligent algorithms, to build a reliable ICT ecosystem that elevates enterprises’ digital transformation and business intelligence initiatives. Embracing intelligence and innovation, the ICT-MiiND strategy creates an “empowerment ecosystem” that transforms technical potential into business value for customers. We aim to transform the company into a proactive technology-driven digitalization enabler, while with the full capability to help enterprises achieve their own successful transformation in an exciting new era.

The theme for ATxSG is “redefining tech for a better future”. How do you relate to this in a fast-changing digital landscape?

For us, it means building more AI-empowered solutions, in this fast-changing digital landscape, you need a smart strategy, integrating innovative technologies, operational data, intelligent algorithms and modeling in industrial scenarios to build a self-developed AI platform to enhance productivity and efficiency. AI-empowered solutions are key components of CITIC Telecom CPC’s holistic ICT-MiiND strategy.  This smart strategy leverages CITIC Telecom CPC’s core competencies, including decades of practical experience in IT operations, in-depth business knowledge and expertise across multiple ICT areas (such as networking, security and cloud) to build a self-developed AI platform to enhance productivity and customer satisfaction. 

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