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Dialog Enterprise, Sri Lanka's leading ICT solution provider, has partnered with Microsoft and H One to launch ‘Operator Connect’, a unique communication service that integrates with Microsoft Teams – a first in Sri Lanka, demonstrating the company’s dedication to market innovation.

This innovative service elevates collaboration, prioritizes mobility and security, and optimizes expenses, setting a new benchmark for Sri Lankan enterprise communication solutions.

Simplifying Team Operations with Operator Connect

Microsoft Teams is the leading platform for digitalizing collaboration and enabling hybrid working for employees, with over 320 million monthly active users. Teams offers many benefits beyond collaboration, including a fully integrated telephonic system. Microsoft provides various ways to connect to Microsoft Teams Phone. Businesses can use Direct Routing or choose to deploy Operator Connect, which simplifies team operations with an operator-managed solution instead of traditional PABX. For companies looking to simplify PSTN breakout management, Operator Connect is straightforward, fast, and affordable.

“At Dialog Enterprise, we are dedicated to transforming the communication landscape for enterprises in Sri Lanka. The launch of Operator Connect in collaboration with Microsoft and H One marks a significant milestone in our mission to offer cutting-edge solutions that enable our clients to thrive in today’s dynamic business environment,” said Navin Pieris, Group Chief Enterprise at Dialog Axiata PLC.

The Benefits of Operator Connect

Operator Connect for Microsoft Teams offers several benefits for Sri Lankan companies. Firstly, it easily integrates calling into Teams, easing collaboration for enterprises of all sizes. Secondly, as an operator-managed solution, Operator Connect simplifies integration, deploys quickly, reduces hardware costs, and centralizes administrative control through the Teams Admin Center for PSTN calls in Teams. This solution improves PSTN connection, making it desirable to enterprises seeking to enhance communication and reduce operational issues. Lastly, Operator Connect also helps organizations monitor hybrid workforce productivity by recognizing top performers and providing targeted coaching.

“Operator Connect with Microsoft Teams is a simple, (and quick-to-deploy) modern calling solution that will make connectivity more efficient for enterprises. In the modern work environment, businesses are pushed to explore new and productive collaborative methods. We are pleased that Dialog Enterprise is adopting Operator Connect to further their offerings to the enterprise sector in the country,” said Harsha Randeny, Country Manager for Microsoft Sri Lanka and Maldives.

Dialog Enterprise expertly configures systems, trains technical staff, and activates services for a smooth and hassle-free client experience.

Venura Mendis, Director/Chief Executive of H One Private Limited, noted, “This collaboration exemplifies our commitment to delivering cutting-edge solutions that will enable our customers to cost-effectively operate in true hybrid mode.”

Dialog Enterprise, Microsoft and H One collaborated to develop a single communication platform that helps businesses shift digitally. Operator Connect for Microsoft Teams utilizes Microsoft 365 security capabilities to provide clients with added security and peace of mind.

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