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PLDT Inc. and Smart Communications, Inc. in the Philippines are taking their cloud initiatives to the next level by establishing the Cloud Center of Excellence (CCOE). This move aims to create a more customer-focused and future-proof workforce.

According to Robin R. Ramos, FVP and Information Technology Officer-in-Charge at PLDT and Smart Communications, their cloud journey has been instrumental in their leadership position, and now they are further committing to cloud initiatives to prepare for future growth.

A Catalyst for Innovation

The Cloud Center of Excellence (CCOE) serves as a linchpin in the organizational roadmap, leveraging cloud computing to propel efficiency, agility, and innovation. It plays a pivotal role in enhancing workforce agility by enabling rapid scaling of resources and fostering collaboration through agile methodologies and DevOps practices. By centralizing cloud governance and best practices, the CCOE ensures operational excellence, driving consistency, security, and compliance across cloud deployments. Through automated monitoring and optimization tools, it facilitates cost savings, performance enhancement, and reliability, while fostering a culture of continuous improvement through knowledge sharing and training initiatives.

Moreover, the CCOE acts as a catalyst for innovation, providing a platform for experimentation and rapid prototyping to bring new products and services to market swiftly. By embracing emerging technologies like artificial intelligence (AI) and machine learning (ML), it drives digital transformation initiatives, empowering organizations to deliver unique value propositions and elevate customer experiences. Overall, the CCOE's strategic orchestration of cloud features empowers organizations to navigate the evolving digital landscape, accelerating their journey to the cloud, and positioning them for sustained success in an increasingly competitive market.

Becoming More Responsive to Market Forces

Gilbert Gaw, FVP and Transformation Office Officer-in-Charge at PLDT and Smart, emphasized that investing in cloud technology will improve customer experience, stability, and efficiency, making the company more responsive to market forces and more competitive.

The CCOE, aligned with the PLDT Group's purpose and values, will enhance cloud expertise and customer focus among the workforce. ePLDT, the group's ICT subsidiary, will support this initiative by providing secure, multi-cloud solutions to drive outcomes and achieve objectives.

This digital transformation initiative not only supports the Philippine government's digitalization efforts but also contributes to the country's achievement of the United Nations Sustainable Development Goals (SDG), particularly SDG No. 9 —Industry, Innovation, and Infrastructure.

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