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Generative AI

Revolutionizing Customer Experience in Asia Through Generative AI

The rise of new technologies has driven digital transformation in various industries around the world. Businesses in Asia are no…

Globe

Globe Explores AI to Enhance Customer Experience

Globe Telecom is exploring the potential of artificial intelligence (AI) to significantly boost customer experience by automating routine tasks.

Ericsson

Data-Driven Operations: Does It Pay Off?

The opening blog from Ericsson’s Data Driven Transformation series in partnership with FutureNet World.

Automation: Moving CX From Engaging With Service Providers to Deep Interaction With Products

Automation: Moving CX From Engaging With Service Providers to Deep Interaction With Products

Telstra’s Angela Logothetis, keynote speaker at FutureNet Asia, which is set to take place on October 18-19, at The Westin,…

Nokia’s Subscriber Data Management Software Selected by Jazz to Drive New Customer Experiences

Nokia’s Subscriber Data Management Software Selected by Jazz to Drive New Customer Experiences

Nokia has announced that Jazz, Pakistan’s largest mobile operator, has selected Nokia’s latest Subscriber Data Management (SDM) software to enhance…

Elevating Customer Experience in the Telecom Sector

Elevating Customer Experience in the Telecom Sector

Communication service providers (CSPs) understand the value of elevating customer experience and digital engagements to stand out from competition. This…

U Mobile partners with GrowthOps to deliver enhanced customer experience

GrowthOps, a marketing and technology solutions provider known for creating high-impact digital experiences, has worked with U Mobile over the…

Nokia, Spark deliver ultra-fast 5G services to global sailing event

Nokia and New Zealand operator Spark have launched 5G services in the Auckland Viaduct area to bring high-speed wireless connectivity…

Airtel, Nokia deal will enrich customer experience and enhance connectivity

Nokia and Bharti Airtel (“Airtel”) announced a multi-year agreement to deploy Nokia’s SRAN solution across 9 circles in India, helping Airtel…

Indosat Ooredoo closes 2019 with impressive financial performance

Indosat Ooredoo had a robust 2019 as it refreshed its strategy to serve the needs of Indonesia’s evolving telecommunications landscape.

Starhub, Amazon Prime strike new membership deal for subscribers

StarHub has become the first info-communications company in Singapore to offer Amazon Prime membership to its entire mobile customer base,…