In The Spotlight
Google Cloud announced a three-year strategic partnership with Optus to enhance the telco’s customer support transformation through its Contact Center AI (CCAI) solution. Optus will be the first telecommunications provider in the ANZ region to use this technology from Google Cloud, and the partnership has already resulted in a reduction in customer resolution times.
Singapore’s Infocomm Media Development Authority announced a new $30 million fund to accelerate the adoption and commercialisation of 5G solutions.
Nokia announced that it has launched 5G services with mobile operator, Optus at the Optus Stadium in Perth, Australia. The move provides visitors attending sporting or music events with access to incredibly fast indoor and outdoor 5G coverage with speeds over 1Gbps. Nokia has supported Optus with the deployment of the technology as well as its ambitious goals for 5G.
Tata Communications announced its financial results for the quarter ended December 31st, 2020. On a YoY basis, its consolidated profit after tax (PAT) rose 425 percent to Rs 309.41 crore for the third quarter ended December 31, 2020, compared to Rs 58.85 crore in the same period last year. The surge in profit was attributed to cost efficiencies and improved business processes as well as higher deferred tax credits during the quarter under review.
Atos has been selected as one of the strategic partners to deliver Managed Platform Services (MPS) for the South Australian Government under a 3-year Heads Agreement. The Managed Platform Services (MPS) aims to deliver data processing and storage as well as hyperscale Cloud services management.
The telecommunications industry has been the pillar of societies worldwide – tasked with the mammoth role of supporting the abrupt shift to work-from-home, remote learning, and other virtual activities in a pandemic-stricken environment mired by lockdowns.
When I think of the telecommunications industry, “What is essential is invisible to the eye” by Antoine de Saint-Exupéry in The Little Prince immediately comes to mind. From keeping us informed of the latest news and entertained while we stay home, to ensuring business continuity, we hardly notice our heavy reliance on the invisible networks that keep us connected – except when they disconnect.
Asia Pacific (APAC) is a hotbed for 5G technology adoption. According to GlobalData, APAC will lead in terms of 5G technology adoption with over a billion subscribers, accounting for 65% of global 5G subscribers by 2024. In the region, South Korea, China, and Japan will dominate 5G markets.